At Chrivelle Velvet Gallery, we want you to be delighted with every purchase. If an item or service you receive does not meet your expectations, we are here to help resolve the issue promptly and fairly.

• Ready-made items: May be returned or exchanged within 7 days of delivery, provided they are unused, in original packaging, and accompanied by a receipt.
• Custom-made products (tailoring, upholstery, special orders): These are considered final sale, except in cases of clear workmanship defects or errors on our part.

Please contact us at contact@chrivellegallery.com or call +63 955 115 9603 within 7 days of receiving your item. Provide your order number, a brief description of the issue, and photos if applicable. Our team will guide you through the next steps.

• Items must be in their original, unused condition and include all tags/packaging.
• Returns must be accompanied by a valid proof of purchase.
• Custom and personalized orders are only eligible for return in the event of manufacturing or material defects.

• After inspection and approval, refunds will be processed via your original payment method, unless otherwise arranged.
• You may choose to exchange eligible items or receive store credit instead of a refund.
• Refunds are typically processed within 5-7 business days after acceptance.

Unless the return is due to our error or a defective product, shipping costs for returns and exchanges are the responsibility of the customer. We recommend using a trackable shipping service for your protection.

• Custom-cut fabrics, personalized items, and sale/clearance items cannot be returned unless defective.
• Gift cards and digital vouchers are non-refundable.

Your peace of mind is important to us. If you have questions about our refund or return policy, please reach out at contact@chrivellegallery.com. We are here to assist you.